Do I have to pay a joining fee?
Yes, new rentals are subject to a joining fee depending on the length of your agreement. If you have previously rented from Locar we will need to review your circumstances to establish whether you need to pay a new joining fee.

How quickly are your cars available?
You can generally pickup your car on the same day you contact us.

What if I do not have a utility bill?
We will accept a bank statement or tenancy agreement.

How old do I have to be to rent a car?
You must be at least 23 years old and hold a full UK driver’s licence.

What do your insurance checks involve?
– You must hold a full UK driver’s licence.
– You must be over 23 years old.
– Points, under 6 penalty points.
– No more claims in the last two years although our operations team will review the circumstances.

Can I rent the same car I rented previously?
Please speak to our operations team to see if the vehicle is available?

Where should I return the car?
We have several locations across London and will try to make returning as convent as possible. Please contact our operations team when you wish to return.

Can I return the car if I no longer want it?
Yes, simply give us 2 weeks notice and you can return the car.

Are your vehicles serviced?
Yes, all our vehicles have a full service history. Please see servicing for more details.

How many miles are included?
1,000 miles per week is our contracted mileage allowance.

What happens if I scratch a vehicle?
We operate in accordance with the British Vehicle Rental and Leasing Association (BVRLA) Fair Wear and Tear Guide; wear and tear that is reasonable given the age/miles on your vehicle is acceptable.

If you cause light damage outside what is accepted in the BVRLA Fair Wear and Tear Guide, you will be charged as set out in our light damage cost schedule as part of your rental agreement.

Do you take care of tyres?
Normal use, wear and tear is covered. Meaning low tread depth only. Damage to the tyre, including the sidewall, will be charged as set out in our light damage cost schedule as part of your rental agreement..

When do I need replacement tyres?
Your car’s tyres will need to be replaced when the tread depth reaches 2 millimetres.

How does your insurance work?
Our insurance policy covers the liability of you and your passengers for the use of the vehicle we supply to you. It provides comprehensive vehicle cover for most day-to-day driving, including using the vehicle for business use.

Please note: Insurance cover is specified in your rental agreement and only valid if you adhere to the conditions.

What is the excess?
Fault Accidents – £1,000 excess if you’re at fault in an accident.
Non Fault Accidents – In cases where you are not at fault, the £1,000 excess will be charged and refunded once the accident has been accepted by the third party insurer and we have recovered the £1,000 excess.

How does the vehicle safety and security system work?
The TFL approved vehicle safety system fitted in our vehicles records both front and rear exterior footage as well as interior footage to give you an added level of security. Audio is not recorded on our devices to preserve driver privacy.

What should I do if I have an accident?
Ensure that everyone involved is safe. If there are any serious injuries, call an ambulance on 999. After you have attended to any injuries issues, please call our accident team on 020 3778 1570. Make sure to exchange details with any third parties involved and obtain the third party vehicle registration number, name of the driver, a contact number and the name of their insurer.

What if its not my fault?

If we are able to successfully recover the costs from the at-fault party, the excess amount paid will be refunded to you.

Do you take care of servicing?
As part of the weekly rental fee, we cover all your scheduled and warranty maintenance costs.

Will I need to have the car serviced?
Your vehicle may require a service during the period you are renting, when the service is require is determined by the mileage and the age of the vehicle. No need to worry though, we will advise you when a service is due.

Where should I take my car to have it serviced?
We have a network of garages across London, if your vehicle is due a service we will endeavour to book your service at a time and place which is convenient for you.

If you believe your car is due a service or you have any questions regarding servicing please contact our operations team on 020 3778 1570.

What should I do if my car breaks down?
If your car breaks down, you need to call our operations team on 020 3778 1570 and request roadside assistance. We will ensure you are back on the road as soon as possible.

What is covered by your roadside assistance?

If the issue that requires roadside assistance is due to a manufacturer fault, this is covered by us. If in the unfortunate event that roadside assistance is called for a renter at fault issue for example:

  • Locked out/lost keys
  • Flat tyres
  • Run out of fuel
  • Misfuelled

You be charged the cost as set out in our schedule of roadside assistance costs in your rental agreement.

What if I get a flat tyre?
Flat tyres are not covered by warranty/insurance. Contact our operations team on 020 3778 1570 to arrange to have the tyre replaced at your cost.

What happens if I need replacement light bulbs for my car?
We cover the cost of bulbs, contact our operations team on 020 3778 1570 to arrange to have bulbs replaced.

What does the weekly fee cover?
As well as the vehicle rental, the fee covers your insurance, regular servicing and maintenance.

If I return my car, then come back to Locar do I need to pay the joining fee again?
This is dependant upon how long your last rental was with Locar,please speak to one of our operations team who will review your circumstances.

Could my weekly rental fees change?
Our weekly rental fee includes insurance and tax charges, if these change we may need to change the weekly rental fee. We will advise you in advance of any changes to rental fees. 

What happens if I go over my mileage limit?
If you exceed the 1,000 mile weekly quota there is a small charge of 0.1p for every mile travelled over 1,000 miles. For example, if you travelled 1,200 miles, you will be charged £20 (200 * 0.1p = £20). Any excess mileage charges will be added to your next invoice.

How do you handle parking fines?
There is a £19 administration charge if you receive a PCN notice.

Are the any other charges?
Toll roads, bridges and tunnels, such as the Dartford crossing are the responsibility of the driver to manage and pay.

Still have a question?

Please feel free to contact our operations team with any questions:

020 3778 1570

Monday to Friday 09:00 – 17:00

Or send us a message:

    One of our operations team will be in touch shortly.